SILVER SPORT RENTAL TERMS AND CONDITIONS
Bikes, e-bikes, skis, snowboards, boots and rental accessories
Version SS-RENTAL-2026-10-28-EN-1

1. Who we are and when these terms apply

Silver Sport is operated by Apto GmbH, with its registered office at Gstaadstrasse 8, 3792 Saanen, Switzerland (UID CHE-384.304.944; commercial register CH-036.4.089.278-2). Our customer-service and correspondence address is Rue du Village 50, 1659 Rougemont, Switzerland. These terms apply to equipment rentals supplied by Apto GmbH through Silver Sport shops, its rental websites, a kiosk or an agreed delivery service. They cover the equipment and accessories identified in your rental agreement. Independent third-party services are governed by the identified supplier's contract.

Your agreement identifies the equipment, period, handover arrangements, price, selected bike waiver and other charges. Prices, cancellation charges, payment timing and any separately agreed deposit are disclosed before you commit. Specifically agreed terms prevail, subject to mandatory law. Online availability and booking cutoffs are shown before confirmation. Longer rentals, seasonal rentals and special arrangements require contact with the team; submitting an enquiry alone does not confirm a rental.

Kiosk registration does not reserve equipment, select a damage waiver or authorise unspecified rentals or charges. Agree the particular rental and charges before handover. New or materially changed terms require acceptance and do not retrospectively change an existing agreement.

2. Customer information and equipment suitability

Provide accurate user details, age, ability, intended activity and measurements needed for fitting. Tell staff about uncertainty, unsuitable fit or relevant limitations affecting safe use. An approximate kiosk measurement is not a final equipment setting.

Snow fitting may require height, weight, age, ability and the actual boot and boot-sole length. Shoe size is not boot-sole length. Staff must check equipment and adjustments before release; automated calculations do not replace that check. No binding guarantees prevention of every injury, release or non-release.

You are responsible, to the extent provided by law, for consequences caused by materially inaccurate information you supply or by disregarding appropriate instructions. This does not remove Silver Sport's own duties of care, fitting and maintenance.

3. Families, groups and minors

The contracting renter or payer is responsible for the payments, care and return obligations for the equipment they agree to rent, including equipment allocated to named family or group members. A separate user name does not change the agreed payer. A family payer may accept the booking terms once for the equipment included in that booking and select the optional bike damage waiver for the identified bikes. This does not establish another adult's personal acceptance or the payer's authority to waive that adult's rights; the following authority requirements still apply.

Copying family contact details does not establish acceptance, signature or authority to act for that person. Provide another person's details only with an appropriate basis or authority.

Each adult rider or user must accept the applicable rental and risk terms personally or through a duly authorised representative. Paying for an adult's rental does not by itself give authority to waive that adult's rights. Where required, a parent or legal guardian must authorise a minor's rental and use; they must arrange appropriate supervision. A guardian's acceptance does not remove a minor's mandatory rights or create liability beyond what may lawfully be agreed.

4. Handover, checks and defects

Silver Sport must supply equipment fit for the agreed use and perform the maintenance and checks required by law. At handover, check condition, quantity, fit and controls with staff and report visible problems. Photos or a handover record may document condition. Acceptance does not waive rights concerning hidden defects or unsafe equipment.

Do not modify, dismantle or make unauthorised adjustments or repairs, including to bindings, brakes, suspension, electronic systems or components. Do not attach a trailer, child seat, carrier or other device without prior agreement. Report any proportionate emergency measures taken to prevent immediate injury or further damage.

If equipment is faulty, damaged or possibly unsafe, stop using it, secure it and contact the shop promptly. Silver Sport will assess repair, replacement or another remedy, preserving your mandatory rights.

5. Safe use, helmets and e-bike eligibility

Use equipment only for its intended purpose, by the agreed users and within their ability, in compliance with applicable law, local rules, closures and staff instructions. Do not use it while impaired by alcohol, drugs or another condition affecting safe control. Racing, jumps, bike parks or other demanding use are permitted only where the equipment is suitable and that use has been agreed. Normal mountain-bike trail use is permitted where suitable for the hired bike and rider.

Helmets are strongly recommended for cycling and snow sports. Silver Sport does not impose a general contractual helmet requirement. You must nevertheless wear a helmet or other protective equipment whenever applicable law or the operator of the place you use requires it, including the legal helmet requirement for fast e-bikes where applicable.

For slow e-bikes with assistance up to 25 km/h, Swiss rules require a minimum age of 14; riders aged 14 or 15 must hold the required category M licence or another legally sufficient entitlement. From age 16, that licence is not required for this class. Other e-bike categories have different licence and equipment requirements. The rider must meet the rules for the particular bicycle, and Silver Sport may request proof of age or entitlement and refuse an ineligible rental. E-bike lights must be used as required by law, including daytime lighting in Switzerland.

Use only an approved charger for an e-bike battery and follow the charging and storage instructions. Do not tamper with the battery, motor or speed restriction. Stop using or charging a damaged, unusually hot or otherwise suspect battery and contact the shop.

6. Activity risks and personal arrangements

Cycling and snow sports involve inherent risks, including falls, collisions, changing weather, uneven or slippery terrain, other users and equipment limitations. Choose an activity, route and conditions appropriate to your ability, follow safety rules and stop when continuing would be unsafe. You remain lawfully responsible for your conduct.

Unless agreed, rental does not include guiding, instruction, supervision, rescue, transport home or guaranteed access to routes or lifts. Information about independent services does not make Silver Sport their supplier. Silver Sport remains responsible for its own legally attributable acts or omissions.

No personal accident, medical, rescue, cancellation or third-party liability insurance is included in the rental by these terms. Check that your own insurance is appropriate. The optional bike damage waiver described below is not such insurance and does not cover loss or theft.

7. Care, security, accidents and theft

Take reasonable care of all equipment, accessories, batteries, keys and locks from handover until an authorised physical return. Do not lend or transfer equipment to an unapproved user, abandon it or expose it to avoidable damage. Store and transport it securely and follow any specific storage instructions supplied at handover.

An unattended bike must be locked with a suitable lock, preferably securing its frame to a fixed object where this is possible and permitted. Agree the security arrangements with staff before leaving the shop. Silver Sport will offer a suitable lock or check a suitable lock you provide. If no suitable lock is available, do not leave the bike unattended. A motor lock, removed display or electronic immobiliser alone does not replace physical locking. Overnight, use secure storage and the agreed locking arrangements. Take reasonable precautions for snow equipment, including using secure storage when available.

Report accidents, damage, loss or theft promptly to Silver Sport. Report theft to police and provide the reference and relevant facts when available. Cooperate reasonably with recovery and claims without risking anyone's safety. Reporting is not an admission of fault.

8. Damage, loss and the amount payable

Subject to the optional bike damage waiver where selected, you must pay for damage, loss, theft and missing parts for which you are legally or validly contractually responsible. Ordinary wear from the agreed use, pre-existing damage, inherent defects and damage attributable to Silver Sport are not charged to you. Normal trail dirt, mud and minor surface wear are accepted; routine cleaning before return is not required.

Where repair is appropriate, the claim is based on reasonable necessary parts and labour at the applicable disclosed workshop rates. For loss, theft or an economic total loss, compensation is based on the substantiated loss and the reasonable cost of equivalent equipment, taking account of specification, age, condition, remaining utility and the relevant replacement market. A high-quality used e-bike may retain a substantial value; age alone does not imply a fixed or nominal reduction. Original or current retail prices can be relevant evidence but are not automatically the amount owed for every used item.

Reasonable recovery, transport or exceptional cleaning costs caused by your breach, and proven unavoidable loss of rental income, may be claimed only where legally recoverable and supported. Silver Sport will mitigate loss and allow for salvage and recoveries, without double charging or unjustified improvement at your expense. Repair and full replacement are not both charged for the same damage.

Silver Sport will inspect returns and notify chargeable defects within the applicable legal deadlines, including prompt notice of hidden damage after discovery. Claims will be itemised and supported by appropriate condition, repair or valuation evidence, with a route for questions or dispute.

9. Optional bike damage waiver

For bike rentals only, you may choose Silver Sport's optional damage waiver for an additional 10% of the bike rental charge. The amount is shown before selection; delivery, collection and separately priced accessories are excluded from the calculation base. Select and record the option for the particular bikes and period before use. Kiosk registration does not select it. Confirm its continuation with any extension.

This is Silver Sport's own cost-absorption agreement, not insurance. It absorbs reasonable necessary repair costs for accidental damage during permitted use of the selected bikes, including necessary replacement components. There is no deductible or monetary cap on eligible costs.

The waiver does not cover loss or theft; missing equipment or parts; damage to separately hired accessories such as helmets, trailers or locks; intentional damage; unauthorised modification; or damage caused by misuse or prohibited use contrary to the agreed purpose or clear safety instructions. An ordinary accident during permitted riding is not excluded merely because the rider made a mistake.

Structural damage to the bike frame is excluded, including cracking, fracture or deformation of the main frame or rear frame triangle. You remain responsible for such damage under section 8. This exclusion does not turn ordinary cosmetic wear into chargeable damage and does not automatically exclude eligible damage to other components in the same accident. Any mixed claim must separate waived costs from chargeable costs and avoid double recovery.

It does not compensate you for personal injury or third-party claims or replace your insurance. Without this option, or outside its scope, section 8 applies.

10. Snow equipment and routine servicing

The snow-equipment rental price includes the routine servicing provision used by Silver Sport. This is part of the rental price and is not an insurance policy or a customer damage waiver. It does not transfer responsibility for actual damage, loss, theft or missing equipment to Silver Sport. Those matters remain chargeable to the renter under section 8, while ordinary wear, routine servicing, pre-existing defects and Silver Sport's own responsibility remain excluded from customer damage charges.

11. Rental period, extensions and physical return

Return all equipment and accessories by the agreed date and time, during the return shop's opening hours, to the shop from which they were rented unless a different location or collection arrangement has been expressly agreed. Cross-shop returns require prior agreement. For delivered equipment, the agreement identifies the return shop or an arranged collection.

An extension is possible only after you notify Silver Sport before the existing deadline and receive confirmation, subject to inventory availability and agreement on the additional charges. A request, message or continued possession alone is not confirmation. If you are delayed, contact the shop promptly. Additional use or late return is charged at the applicable agreed and disclosed rates; further loss may be claimed only where lawfully recoverable and without double charging.

No unattended or out-of-hours returns are accepted. Leaving equipment outside a shop, on a rack, at a hotel or with an unauthorised person does not complete the return. Your care and security obligations, including responsibility for theft under section 8, continue until staff or an expressly authorised collection representative physically receives it. Ask staff to record the return and provide acknowledgement. Once authorised staff have physically accepted it, a delay in recording it in the POS does not extend your responsibility for subsequent events.

Responsibility continues for unreturned items. Acceptance does not waive properly notified pre-return damage claims. Early return does not automatically reduce the agreed charge, subject to agreed flexibility and mandatory rights. Where a reduction or refund is agreed, the amount and method will be recorded. By agreement, an amount due back to you may be credited to your Silver Sport customer account for a future rental or purchase; an account credit does not replace a refund required by law without your agreement.

12. Delivery and collection

For bike rentals, home delivery and collection within the service area require at least 24 hours' notice and confirmation by Silver Sport, subject to availability. The standard charge is CHF 50 for each one-way journey: delivery only CHF 50, collection only CHF 50, or delivery and collection CHF 100. Store pickup and return to the same store carry no delivery or collection charge. The price shown and accepted for your booking applies; any different route, load, timing or special requirement must be quoted and accepted separately. Booking delivery does not include return collection. If collection is not offered in the online form, contact the team to arrange it separately.

Winter online bookings are for store pickup and return; delivery or collection cannot be selected online. Any exceptional arrangement with the team requires separate confirmation of its availability, charges and handover details.

The agreement confirms the address, time window, handover contact and any access requirements. Provide accurate details and ensure an authorised person is available. Failed-visit, waiting or rearrangement charges require prior agreement or another valid legal basis. Return requires physical handover to an authorised person; equipment must not be left unattended.

13. Cancellations, no-shows and disruptions

For bike bookings, cancellation received at least 24 hours before the scheduled collection or delivery time qualifies for a full refund of the cancelled bike rental and its unused optional damage-waiver charge. The relevant time is local Swiss time. Send cancellation through the booking channel or to the contact details below, identify the booking and keep evidence that your request was received. The right applies at exactly 24 hours as well as earlier.

For bike cancellation less than 24 hours before the start, or failure to collect without cancellation, the standard charge is one rental day, at the rate disclosed and accepted when booking, subject to mandatory law. The amount must appear in the booking conditions before acceptance. An undisclosed standard penalty cannot be added afterwards. Any prepaid amount is credited against the charge and the remaining refundable balance is returned. Any further lawful claim requires its own legal basis and evidence, with relevant savings, replacement rentals and amounts already paid taken into account. A no-show charge is not added a second time to an amount already retained for the same loss.

For prepaid or online snow-equipment bookings, cancellation received at least 24 hours before scheduled collection qualifies for free cancellation and a full refund of the prepaid rental. Local Swiss time applies, including exactly 24 hours before collection. For later cancellation or a no-show, only the charge disclosed and accepted at booking applies. For other winter rental arrangements, please notify the shop if your plans change; this online/prepaid policy does not introduce an automatic charge for an informal or unpaid in-store enquiry.

Cancellation conditions for separately arranged delivery or collection must be disclosed and agreed before booking. Unperformed services are not automatically chargeable merely because a rental is cancelled; any retained amount must follow the agreed policy and applicable law.

Personal illness, a change of plans, ordinary weather changes, or an independent trail or lift closure do not automatically create a refund or a right to consequential expenses beyond the agreed policy and applicable law. If Silver Sport cannot provide the agreed rental, or equipment is defective, applicable rights to replacement, price reduction, cancellation or refund remain unaffected. Silver Sport will communicate available options; a material substitution requires agreement.

14. Payments, security deposits and additional charges

Rentals are payable at the beginning of the rental, unless another arrangement has been expressly agreed. You may choose online prepayment where offered; any amount already paid is credited against the rental so you do not pay twice. Pay the disclosed and agreed rental and selected options.

Where the card-guarantee option is offered, providing the guarantee does not take a deposit or place an advance authorisation hold. Rental payment is due at pickup; a chargeable late cancellation or no-show may be charged only under the disclosed, accepted cancellation policy and a valid payment authorisation. Choosing a guarantee does not authorise unspecified charges.

Any separate security deposit required for a particular in-store rental must be explained and agreed in advance; there is no universal fixed deposit under these terms. Security is neither an automatic liability cap nor permission for arbitrary charges. Extra rental periods, purchases and services require agreement.

Any later card debit or use of a deposit must have a valid legal and payment-authorisation basis. Silver Sport will explain and substantiate additional charges, identify amounts already paid or credited, and return any undisputed deposit balance when the secured obligations have been settled. Any required payment authorisation must still be obtained. You may dispute an unsupported charge. Lawful interest and recovery costs may be claimed where their conditions are met.

14.1 Online payments and refunds

Only the payment methods actually offered for your booking are available. Where online payment is enabled, the amount and currency are displayed before you authorise payment. Saferpay, provided by Worldline, processes payments made through its hosted payment page or payment links. Enter card details only on the payment provider's secure page; do not send full card numbers or security codes to Silver Sport by email or in booking notes. A payment does not authorise unrelated future charges. A clearly labelled test booking does not reserve equipment, create a binding rental or collect real money.

Where you are entitled to a refund under these terms, an individual agreement or mandatory law, Silver Sport refunds the amount due, in full or in part, to the original payment method. A partial cancellation is settled for the affected items or rental period, taking account of the agreed cancellation charges, amounts already paid and previous refunds; the same amount is never refunded or charged twice. The ability to process a refund does not create a cancellation entitlement beyond the applicable policy or mandatory rights.

We initiate a refund without undue delay. Our processing target is within five working days after an effective cancellation giving rise to a refund or after another refund entitlement and amount have been established. Working days are Monday to Friday, excluding public holidays at our registered office. Any shorter mandatory deadline takes priority. We notify you when the refund has been initiated and explain any delay; an undisputed refund is not withheld because a separate amount is disputed. Your bank or payment provider may take additional time to credit your account, which Silver Sport does not control.

If the original payment method cannot receive the refund, we contact you to arrange a secure, lawful alternative. A Silver Sport account credit or voucher replaces a refund only with your agreement. Where money has only been authorised but not collected, the authorisation is cancelled or released instead; the time until the hold disappears depends on the payment provider. Contact info@silversport.ch with your booking reference for cancellations or refund questions. Please do not include full payment-card details.

15. Liability and third-party claims

To the extent permitted by Swiss law, Silver Sport excludes liability for loss attributable solely to the inherent risks of the activity or to circumstances for which it is not legally responsible, and limits liability for ordinary negligence and indirect or consequential losses to the extent such limitations are valid for the particular claim. References to its staff, agents or other auxiliaries are subject to the legal rules applicable to their acts.

Nothing in these terms excludes liability for Silver Sport's unlawful intent or gross negligence, any liability for death or personal injury that cannot lawfully be excluded, mandatory product liability, or any other non-excludable liability. Nothing removes the obligation to provide and maintain equipment fit for the agreed use or other mandatory customer remedies. An acknowledgement of sporting risks does not release Silver Sport from those obligations.

For third-party claims caused by your conduct, reimbursement of loss and reasonable defence costs is limited to your lawful responsibility. Silver Sport will notify you and allow reasonable participation. This does not transfer its own non-transferable responsibility or bind you to an unsupported settlement.

16. Privacy and electronic acceptance

Applicable data-protection law and the separate privacy information supplied with the form or booking govern customer information. These terms do not authorise unrestricted use of family or measurement data or provide marketing consent. Marketing permission is separate.

Acceptance may be recorded electronically, including through an unticked checkbox that you actively select. The acceptance record must identify the version, exact text, accepting person, receipt time and check-in or booking reference. You may request a copy. Kiosk acceptance concerns the main submitter; it does not establish other adults' acceptance or agreement to a particular rental or extra charge. Obtain any required separate rider, guardian or rental-specific acceptance before handover.

17. Applicable law, courts, versions and contact

Swiss law applies, subject to mandatory consumer protections and applicable international rules. The courts of Canton Bern are designated only where a valid court agreement is permitted. Mandatory consumer and other protected court rights are preserved.

If a provision is invalid, the remainder continues to apply insofar as legally possible; the applicable law governs the affected issue. Updates apply to future agreements. The version accepted for your rental remains applicable unless a later change is validly agreed.

Operator: Apto GmbH, Gstaadstrasse 8, 3792 Saanen, Switzerland. UID/VAT: CHE-384.304.944 / CHE-384.304.944 MWST. Customer service and correspondence: Silver Sport, Rue du Village 50, 1659 Rougemont, Switzerland. Gstaad shop: Lauenenstrasse 19, 3780 Gstaad. Telephone: +41 26 925 80 50. Email: info@silversport.ch.

Published on 28 October 2026. This version applies to new agreements accepted under this version. It does not retrospectively change an existing rental. The version accepted for an existing booking remains applicable. Legal notice: https://rent.silversport.ch/legal/imprint. Privacy information: https://rent.silversport.ch/legal/privacy.