Winter FAQ

No, you can come straight into the shop for fitting, subject to availability. Booking ahead is a good idea during school holidays or if you need a particular size. For a group or a specific request, contact us before you arrive.

Our winter rental range includes Head, Atomic, Nordica, Salomon, Rossignol, Burton, Xonde, AK, Faction, Black Crows, Zai, Volant, Fischer, Völkl, Kästle, Dynafit and more. We do not offer Stöckli in our rental range. Selection varies by shop, category and size; contact us before booking if you want a particular brand or model.

If you are learning or skiing gently, choose an easy-to-handle range suited to beginners. Confident skiers may prefer a more responsive performance range; experienced, technical skiers can ask about advanced equipment. Tell us your ability and preferred terrain—we will help match the equipment to you. A higher price does not automatically mean a better fit.

Your booking recap lists everything selected for each person. Add boots, poles and a helmet only where needed; some children ski without poles. Touring skis and splitboards include skins. Touring skis need compatible touring boots; splitboards use snowboard boots. Classic and skating use the same combi-boot option.

Yes. Junior equipment is for ages 15 and under; adult equipment starts at 16. Add each person’s first name and age group when booking. Height, weight, age and shoe size are optional online and help us prepare. We confirm the fit and any binding settings in store. A parent or guardian must arrange the required authorisation and supervision for a child.

Yes—bring your actual ski boots so we can check compatibility and adjust the bindings. Shoe size alone is not enough for the final setting. Do not change the bindings yourself or swap boots after fitting without having them checked.

Bring your booking reference if you have one, the details needed for each person’s fitting, and any equipment you will use with the rental. Wear the socks you intend to ski in when trying boots. Allow time for checks and adjustments, especially before a lesson; fitting time depends on the group and how busy the shop is.

Season rentals are arranged in our Rougemont shop, rather than through the online day-rental booking. For a group, contact the team with your dates and the equipment and sizes you need.

Contact us or come back to the shop so we can check the fit and discuss an adjustment or exchange. Stop using equipment that may be faulty or unsafe. Changes depend on availability; we will explain any price difference before you agree.

Equipment is fitted for the named user. Do not swap it between friends or family without the shop’s approval and fitting checks, even if your shoe sizes are similar.

Stop using them and contact our shop promptly. Tell us where the mix-up happened and share the equipment number or a photo if possible. We will help identify the pair and organise the next step. Do not adjust unfamiliar bindings to fit your boots. Check the equipment number before leaving a ski rack.

Tell the shop as soon as possible and return the remaining equipment. We will check the missing item and arrange a suitable replacement where available. Lost items for which you are responsible may be charged under the rental terms; ask us before buying a replacement yourself.

Stop using equipment that may be unsafe and contact us. Ordinary wear and routine servicing are included; damage for which you are responsible can be charged after inspection, with the cost explained. The servicing provision in a winter rental is not insurance or a damage waiver. Pre-existing defects and damage attributable to Silver Sport are not charged to you.

Report the theft promptly to the police and to Silver Sport, and send us the police reference when available. Keep details of where and when it happened. Theft is not covered by the winter servicing provision; any charge follows your responsibility and the documented loss under the rental terms. Check your own insurance and do not put yourself at risk trying to recover equipment.

Contact the shop before your agreed return deadline. An extension needs our confirmation, available stock and your agreement to the extra charge. Sending a message alone does not confirm the extension.

Yes, bring the equipment back during opening hours and ask staff to record the return. An early return does not automatically reduce the agreed rental charge. Any agreed refund or customer-account credit depends on your rental conditions and the arrangement with the team.

Only if you have agreed it with us beforehand. Otherwise return to the shop where you collected the equipment. Please ask before travelling to another store.

Call the shop as soon as you know you will be late. Extra time may be charged at the agreed rates. Do not leave equipment outside, on a rack or at a hotel: return is complete when our staff, or an expressly authorised person, physically accepts it. Ask for a return acknowledgement.

Ordinary weather changes or an independent lift closure do not automatically entitle you to a refund. The conditions agreed for your rental apply, subject to your legal rights. Contact us to discuss your situation. If we cannot supply the agreed equipment, or it is defective, your rights to an appropriate remedy remain unaffected.

Prepaid or online winter bookings can be cancelled free of charge, with a full refund of the prepaid rental, if we receive your cancellation at least 24 hours before the scheduled collection time (Swiss local time). For later cancellations or no-shows, the charges disclosed and agreed when booking apply. Contact us with your booking reference and keep the cancellation confirmation. For other rental arrangements, please let us know if your plans change.

Rentals are paid at the beginning of the rental. Any amount already paid online is taken into account, so you do not pay twice. Any separate security deposit or card guarantee, if required for your rental, will be explained before you agree.

No, we do not sell ski passes in any of our stores. Please contact Bergbahnen Gstaad directly for ski passes, prices and the right ticket for your plans. Ski passes are separate from equipment rental.Bergbahnen Gstaad — ski passes & information

Yes, Silver Sport also sells new equipment, clothing and accessories. Visit the shop or browse our online store. Stock and sizes vary by location; contact us if you are looking for a specific item.Browse the shop

Yes, we service skis and snowboards, including base repairs, edge sharpening and waxing. Bring your equipment in for an assessment and ask about the price and collection time. Boot fitting and custom insoles are available in Rougemont.Ski service & boot fitting

For an accident on the slopes, alert the local piste rescue service. Call 112 for an emergency, 144 for medical assistance in Switzerland, or Rega on 1414 when helicopter rescue is needed. Give your exact location and follow the dispatcher’s instructions. Get help first; contact the shop about the equipment once it is safe to do so. Rental does not include rescue or personal accident insurance.Emergency: 112Ambulance: 144Rega: 1414Rega emergency information